Open the app and tap your active order to see live tracking. If it's been over 15 minutes past the ETA, contact us below.
Earn points on every order. 1 point per ?1 spent. Redeem for rewards at 200+ points. Go members earn 2x, Apex earns 3x.
Free cancellation up to 2 minutes after booking. After that, a ?3 fee applies if the driver is already en route.
Use the form below or email support@gonrides.top. We respond within 2 hours for Kestrel+ members.
Full refund if order is cancelled before preparation. Partial refund for quality issues. Contact us with your order ID.
Support hours: 7am ? 11pm, 7 days a week
Kestrel+ members: Priority response under 5 minutes