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Free cancellation within 2 minutes of booking. After that, a £3 fee applies if your driver is already en route. Go to your active ride and tap "Cancel".
RidesIf your trip is within London's ULEZ or Congestion Zone, these charges are shown upfront in your fare estimate. No hidden fees. EV rides avoid ULEZ charges.
RidesYes! Book up to 30 days ahead. Set recurring rides for your daily commute or school run. Scheduled rides are guaranteed with priority matching.
RidesSet your budget, dietary needs, and mood. The restaurant's chef picks your meal. It's like having a personal chef who knows what you fancy.
EatsAll restaurants display FSA-compliant allergen information. Filter by dietary needs (Halal, Kosher, Vegan, Gluten-Free). Allergen warnings shown at checkout.
EatsStart a group order, share the link. Everyone adds their items and pays their share separately. One delivery, zero faff.
EatsPark in designated zones shown on the map. The app won't let you end a ride outside a zone. Improper parking incurs a £5 fee.
GoThe app shows real-time battery and range. If it drops below 10%, you'll be directed to the nearest charging dock. No extra charge.
GoJoin neighbours on your street for a shared grocery delivery. One van, split fees, fewer vehicles on the road. You'll see active Street Orders in the Market tab.
MarketChoose your substitution policy: Always substitute, Never substitute, or Ask me. We'll text you if "Ask me" is selected.
MarketThe recipient gets a 6-digit PIN. The courier can only complete delivery when the correct PIN is entered. For ID-verified parcels, photo ID is also checked.
SendGo to Account > Privacy > Delete Account. All data is erased within 30 days per UK GDPR. You'll receive email confirmation.
AccountEarn 1 point per £1 spent. Kestrel+ Go earns 2x, Apex earns 3x. Redeem from 200 points. Points expire after 12 months (never for Kestrel+ members).
FeathersHatchling (0+), Fledgling (5,000+), Soarer (20,000+), Apex (50,000+ lifetime points). Higher tiers unlock exclusive rewards and priority support.
Feathers